Four of us.
One lathe.
Your cue.

Real, solid hardwood, forearm and butt sleeve both, turned from a board we picked ourselves. We answer this first because a fair number of cues sold around this price are composite or carbon with a wood pattern printed on top. Look at the end grain at the joint when it arrives.

A plain cue takes four to seven days to build. An inlaid cue takes ten to fourteen, because the turquoise ring is set by hand and that cannot be rushed. Then ten to fourteen days in transit depending on where you are. So most people have their cue in about three to four weeks from the day they confirm.

Almost certainly. Most of our cues go to the United States, Canada and Australia, and we also ship across Europe, the UK and Asia Pacific regularly. Everything goes tracked in a hard tube with a signature on delivery. Import duty and local taxes are not included in our quote, because they depend on your country and we would rather not guess at them.

Four of us, in a workshop at 126 Xuan Thuy, Cau Giay, Hanoi. Two have been turning cues more than fifteen years, long before anyone here thought about selling abroad. If you ever want to know who made your particular cue, write to us and we will look it up in the book.

Outside Vietnam, probably nobody has. Inside it, players have been buying from this bench for years, in halls where people come back the following week and tell you honestly if something is wrong. That is a harder audience than an online one. What is new here is the shipping, not the workshop. If it helps, ask us for photographs of your actual boards before we cut them, and of the finished cue before it ships. Most people find that settles it faster than a brand name would.

We quote each cue rather than posting a shelf price, because wood, weight, inlay work and engraving all change what it costs to build. Ask and you will get a real number, usually the same day, with shipping to your country included in the total. There is nothing to pay to ask and no obligation afterwards.

Because you are buying it off the bench that made it. There is no importer, no distributor, no retailer and no brand licence sitting between us and you, and each of those would normally take a cut. We also make in Hanoi, where the same hours of work cost less than they would in the United States or Japan. What we are not doing is using thinner wood, skipping coats of lacquer, or setting the inlay with a machine. The saving comes out of the supply chain, not out of the cue.

It can, if it is badly seasoned or badly stored. Ours is air dried and then left to rest in the shop before anyone touches it, which is slow and takes up space, and is the single biggest reason our shafts stay straight. Keep it out of a hot car and it will be fine.